Answers about orders, delivery, assembly and products.
Below we have gathered the questions our customers ask most, before and after ordering. If your answer is not here, reach us any time via the contact page or info@gardenist.com.tr.
How long is delivery? In-stock items ship within 3 – 7 business days. Made-to-order pieces - where fabric, colour or size is selected - typically take 2 – 6 weeks, always stated on the product page and your order confirmation.
How are products shipped? Shipping terms are shown clearly at checkout. Large items travel in protective packaging with insured furniture logistics. Please inspect visibly damaged packaging before accepting delivery and have the carrier draw up a report if needed.
Is assembly required? Most pieces arrive assembled or need only minutes of simple joining; instructions and tools are included, and we are a phone call away if you get stuck.
Which payments do you accept? Secure 3D Secure card payments - your card details are never stored. For corporate and project orders, contact us for bank transfer terms.
Can I customise fabric, colour or size? Much of our collection offers alternative fabrics, colours and modules. Use the product-page options, or request a custom configuration via the quote form. For out-of-stock items, leave your e-mail in the "notify me" field to be alerted automatically.
What is your return policy? In-stock items may be returned within 14 days of delivery; made-to-order items are excluded by regulation. Full details are on our Returns & Exchanges page.
Are products under warranty? All products carry a 2-year warranty against manufacturing defects, excluding misuse, care violations, normal wear and the natural patina of materials such as teak.
Can I visit the showroom, and do you support projects? Of course - visit during opening hours, ideally with an appointment. For residential, hotel and restaurant projects our team works alongside architects and interior designers, managing layout, material selection and phased delivery end to end.