Accessing your invoice and our support channels.
A legally compliant e-archive invoice is issued for every purchase at Gardenist. It is e-mailed automatically on the day your order ships, and members can also view and download it at any time from the order detail in their account. If an invoice does not appear in your inbox, it is usually in the spam folder; failing that, simply write to us with your order number and we will resend it within minutes.
For a company invoice, complete the company name, tax office and tax ID fields at checkout and the invoice is issued corporately by default. Because tax regulations only allow invoice-type changes on the day of issue, please contact us the same day for such requests. For project-based bulk purchases, our project team can arrange current-account and bank-transfer terms.
Reach our support team at info@gardenist.com.tr, by phone (Mon – Sat 9:00 – 19:00, Sun 11:00 – 19:00) or via the contact form, available 24/7. Quoting your order number lets us access your records in seconds. Shipped orders can be tracked in real time on the Order & delivery tracking page. Our goal is first-contact resolution; when that is not possible, you receive a follow-up reference and we own the issue until it is closed.